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Redirect the parcel

Enter parcel number and PIN code received in the e-mail/SMS, to make changes in the delivery.


  • Collect the parcel at the DHL Locker. Gain a possibility to collect parcels at a time and place convenient for you. You can choose from hundreds of points all over Poland (including petrol stations, shops).

  • Collect the parcel at DHL ServicePoint. Choose one of 6 500 pick-up points and gain possibility to collect parcels when and where you want. Majority of our pick-up points is opened till 10 p.m. or longer.
    Our network is comprised of Inmedio, Relay, 1minute shops, selected Żabka, Freshmarket shops and Shell petrol stations and individual locations in smaller cities.
    Check where you closest DHL pick-up point is!

  • Give another delivery address. Change the delivery address and/or give an alternative address in the immediate vicinity, e.g. neighbour’s address. 

  • Change the delivery date. Date not convenient?  Select another.

  • Cancel the parcel. You do not want to receive the ordered goods? Cancel the delivery.

The controller of your personal data will be DHL Parcel Polska sp. z o.o. with its registered office in Warsaw at ul. Osmańska 2 (02-823 Warsaw), hereinafter referred to as “DHL”. DHL will use your data to complete your order, including to provide you with the additional services ordered, to manage communications in relation to performing services, in particular redirecting a parcel or changing instructions, and for marketing purposes involving offering you the services of DHL and DHL partners, a list of which can be found here. You have the right to access your data and the right to rectify or erase them, to restrict the processing, the right to data portability, the right to object and the right to lodge a complaint with the President of the Office for the Protection of Personal Data. To find out more about how we use your data, click here.